The all-in-one customer management tool for utilities
Everything you need to streamline operations and provide excellent customer service
Improve service scores
Increase your customer satisfaction
Reduce operating costs
Offer better service for less
Increase employee happiness
Empower your teams to better support your customers
Offer industry leading service
Increase the speed of resolutions by giving your service teams all the tools and information they need to help customers. Empowering them to become more efficient and better equipped to handle more complex problems. Resulting in happier customers, a happier team and a reduced cost to serve.
5*
service ratings
40%
reduction in cost to serve
40%
average reduction in agent training time
100%
migrations on time and on budget
Everything in one platform
Billing
Get a full view into a billing information
Meter data management
Easily access all meter data
AI powered
Boost teams productivity with industry leading AI support
Customer information system (CIS)
Centralize all customer information
Customer Relationship Management (CRM)
Manage all customer interactions in one place
Product management
Easily manage all your different products and tariffs
Manage all communications in one place
Get a full view of a customer's communications with a single searchable inbox for emails, phone calls, text messages and push notifications — meaning service agents can quickly understand the full history of any inquiry.
Advanced AI assistance
Increase the rate of first time resolutions with AI generated information summaries and response support — helping service teams quickly get context into a problem and understand what actions need to be taken to resolve it.
Streamline operations
Lower your cost to serve by empowering your service agents to solve any problem. Remove the need to pass issues between specialist departments, meaning you can break down silos and restructure your team in a way that works better for them and your customers.
Upgrade your billing system
See a customer's complete billing history, including payments, usage and tariff information, all in one place — meaning customer service agents have complete context of a customer account right from the beginning, enabling them to answer customer queries efficiently.
Consolidate all your customer data
Work smarter. Get better customer insights, make more informed business decisions, and speed up innovation by having all your data in one place.
Increase digital adoption
Support self-service with improved customer accounts. Service teams also have a full view of what the customer can see in their app or online portal, helping them to easily guide anyone who needs help.
Reduce training times
New team members can start helping customers sooner. Designed to be intuitive and easy to use, so training time is dramatically reduced — meaning you can focus more on upskilling your team on understanding the industry, and not on how to use software.
Migrated 5.8 million customers, 8.8 million meterpoints from 8 platforms to Kraken in just 2 years
Email backlog was reduced by 85%
Customer Satisfaction scores went from ‘bad’ to ‘excellent’
The Average Speed to Answer (ASA) reduced from 16m 6s to 2m 38s
View all connected assets
Get a full view of customers connected assets including EV’s, heat pumps, batteries and smart thermostats. Offer innovative smart flexible products with confidence that will still get excellent customer support.
Migrate with confidence
We do migrations differently. We’ve completed over 40 large-scale migrations onto our platform, all have been completed on time and on budget.
Discover more
Get in touch to find out more about how Kraken can help.
